CANCELATION AND RETURNS
Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used to be able to be re-sold.
You will receive a credit of equal amount, less the postage cost to send your selected replacement item to you. You may have to pay for an upgrade if the selected item has a higher value then what was purchased originally, Unless the item is deemed faulty in which case the full purchase price is refunded or item is replaced at no cost to the customer.
- Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
- Orders cancelled after purchase and before shipping will incur a $20 cancellation and administration fee.
- 30 Day return Policy: We will accept returns up to 30 days after the initial purchase, all orders should be checked immediately for damage/fault upon arrival to aid us with the return process.
- Contact us to arrange a return shipping address. NEVER SEND items back to where they come from unless it has been confirmed by us.
- Return shipping is to be paid by the buyer to the address provided.
- Should the item appear faulty or doesn’t work as described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost. If the unit/item is deemed to be in working order and as described, the buyer will need to pay for return postage.
If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.