Q: Are you going to confirm my purchase?
A: As soon as you place your order, you will receive an order confirmation e-mail from us. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Q: How do you ship my Order
A: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Q: What happens if the item I received damaged?
A: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Q: How can I cancel my Order?
A: All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We provide FREE shipping on all new orders within Australia.
Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used to be able to be re-sold.
You will receive a credit of equal amount, less the postage cost to send it to you.
- Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
- 30 Day return Policy: We will accept returns up to 30 days after the initial purchase, all orders should be checked immediately for damage/fault upon arrival to aid us with the return process.
- Return shipping is to be paid by the buyer to the address provided.
- Should the item appear faulty or doesn’t work as described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost. If the unit/item is deemed to be in working order and as described, the buyer will need to pay for return postage.
If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.