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BIO 400 - 5.25 Litre Bench Top Water Filter, Ioniser and Alkaliser - Off White/Gray - Water Filter Direct Australia

BIO 400 - 5.25 Litre Bench Top Water Filter, Ioniser and Alkaliser - Off White/Gray

Regular price $749.00 $679.00 On Sale

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  • Only 9 left in stock!

    Estimated Arrival: Between Dec 01 and Dec 04. * ETA for Australia only

    Shipping & Returns: Free Shipping within Australia.

    BIO 400 -  5.25 Litre Bench Top Water Filter, Ioniser and Alkaliser - Off White/Gray

    BIO 400 is the latest evolution in our 32 years of producing dome bench top filter systems. BIO 400 can now remove up to 99.99% of fluoride (unequaled in our industry) after years of exhaustive research by our scientists. With a 5.25 litre hand blown blue glass reservoir that we're famous for and a chrome tap outlet. Once again Waters Co have set the new benchmark for other filter systems and filter companies to follow.

    Includes filter kit for up to 4 years life span based on 8 litres per day.

    It re-mineralises and ionises ordinary tap water while filtering out chlorine, chemicals, heavy metals, fluoride & bacteria. 5.25 Litre capacity glass reservoir,  makes it ideal for domestic & light commercial use.

    13 stages of sterilising, filtration & activation, multi stage cartridges contain:Sub micron prefilters Silver ionised activated coconut shell carbon, Ion exchange cation resin for 99.99% Fluoride removal Bio organic coral mineral sands Silica sands Far infrared ceramics Bio ceramic Somelite™ Magnets and other patented filter medium.

    • 5.25 litre capacity, great for home and workplace.
    • Hand blown blue glass reservoir
    • 13 Stages of filtration and activation
    • Filter set included lasts up to 12,000 litres or 48 months*
    • Special patented Nano carbon compound for fluoride reduction, up to 99% removal (100% in test report)
    • Turns tap water into great tasting alkaline mineral water
    • Organic Germanium & over 60 Bio organic trace minerals
    • Alkalite Diskette producing far infrared Ki (Life energy)
    • Bio Ceramic in tank keeping filtered water fresh & live
    • Economical and easy hydration at around 3 cents per litre– avoid expensive bottled waters
    • Easy to set up, fill & self service
    • Compact size, lightweight and easy to relocate - no electricity or tap connection required
    • Filter reminder service available
    • Lifetime warranty*
    • Colour White/Grey  N.B. Colour is off white/grey (Not White)
    Powerful long lasting filtration

    The BIO 400 uses a combination of filtration technologies to give the you best all-round quality.

    Providing safe drinking water. Our patented 13 stage system include: Pre-filter membrane, activated silver ionised carbon, ion exchange resin, coral minerals, silica, bio ceramic, far infrared, magnets and other patented filter medium.

    Now with up to 99% fluoride removal. Unlike competitor products we only use nano activated carbon for fluoride removal, not activated alumina.

    •   Sub micron pre-filter
    •   World first nano tech silver ionised coconut shell carbon,
    •   Ion exchange cation resin,
    •   Coral & silica sands adding over 60 Bio-organic alkalising minerals,
    •   Ceramics
    •   Far inrared
    •   Magnets
    •   World first organic germanium. 

    Filter kit contains

    Sub micron pre-filters

    Removes dirt, rust, sediment, bacteria, high level copper

    Bio Ceramic

    Kiln fired silver ionised coral, silica & mineral sands. Adds natural trace minerals to water. Activates filtered water keeping it fresh, preventing bacteria propagation in system.

    1st stage carbon resin filters

    Removes, chemicals including, chlorine, THMs, pesticides, heavy metals, bacteria, fluoride

    Far infra-red diskette

    Adds Ki (Life force energy) to water, helps to balance pH to slightly alkaline

    Main filters

    Removes, chemicals including, chlorine, THMs, pesticides, heavy metals, bacteria, fluoride. Adds natural trace minerals to water from coral & silica sands

    Sub mineral cartridge

    Adds over 60 bio organic trace minerals to water reservoir & keeps water fresh & tasting great!

    Dollar and cents

    Unlike our competitors when you purchase our filter systems they come complete with all the options and replacement parts you need to keep you going for years to come, so there's nothing more for you to buy or spend on to upgrade. Most other systems that appear to be cheaper to buy will actually cost more than double than the investment made in a Waters Co system in ongoing maintenance. 

    The Bio 400 comes complete with a filter kit & replacement componants to last up to 12,000 litres*. Based on 8 litres per day that works out to around 4 years.

    • The Bio 400 works out to $90 per annum or around 3 cents per litre (based on 4 year filter kit included)
    • Similar brands are up to $250 per annum or around 6 cents per litre (Only include filters for 6-12 months when new)
    Natural alkaline mineral water

    Our research team include World Peace Prize winning genetic scientists that weren't just satisfied with providing the best filtration. They research down to DNA levels to ensure that you get the best water for optimum hydration and cellular support to give you the best potential for health & longevity.

    BIO stands for Bio Mineral Pot, adding over 60 bio organic minerals including calcium, magnesuim and all important silica. Derived from coral and silica sands, instead of inorganic minerals from rock and artificially coated alkalising stones or electronic alkalising ioniser machines.

    Ideally drinking water should be close to our bloods natural pH of around 7.36 our filters systems and the minerals added are mildly alkalising to the body and our filtered water typically has a pH of around 7.6 - 8.2

    The 60 plus minerals added are critical to our body's cellular health, functioning of vital organs and muscles.

    Eco friendly alternative to bottled water

    Store-bought bottled water isn’t just expensive. It contributes to the consumption of tonnes of environmentally un-friendly plastic waste made from non-renewable fossil fuel resources

    When these bottles are emptied, the greater percentage become landfill - or garbage that ends up in waterways and oceans threatening marine life & much more.
    Greenhouse gases are the by-products of manufacturing these disposable, store-bought plastic water bottles & many of the reusable bottles which still have a limited lifespan, so to are the carbon emissions from vehicles that transport these bottles to shops.

    With the Bench top filters you can fill a water bottle at home before leaving for the day or consider a Waterman portable filter, which makes it easy to drink fresh alkaline water anywhere – without wasting your money or the planet’s resources in the process.

    Activated water

    Waters Co Mineral Pots feature Far Infrared Ceramics, which are made from a mixture of various metals and non-metal elements that have been treated at a temperature of between 900º-1300ºC. In the resulting ceramic, Ki (Chi or life energy) is generated, which is absorbed and stored in water. Drinking water is thus synonymous to drinking Ki.

    Summary of the effects of far infra-red ray:

    •   Production of Ki (Chi or life energy)          
    •   Increase in physiological activity
    •   Regulates Perspiration    
    •   Relieves pain
    •   Removes heavy metals from cells      
    •   Helps sleep
    •   Effective deodorization (Bacteriostatic)
    •   Suppress germ growth
    •   De-humidifying property   
    •   Air purification
    •   Slightly alkalising
    Negative ion (Anion) water

    Far infrared also creates negative ions (anions) that are hugely beneficial to our health & wellbeing. There are more than 1500-2000 particle anions/cm3 (Negative Ions) in the WATERS Bio Mineral Pot water purifier systems.

    There are lots of anions in the air found in forests, around waterfalls, in grasslands, water fountains/features and at the beach. When people come into contact with these sorts of environments, they feel refreshed. There are stones in the mountains that generate many anions. In cells, anions combine ions with active acids, which reduces the generation of toxic active acids.

    Benefits of Negative ions (anion) to the human body

    • Strengthens the immune system.
    • Anions vitalise cells in the whole body and increase the immunoglobulin that strengthens the immune system.
    • Provides oxygen to cells
    • Anions act upon the cell membrane, and provide nutrients and oxygen to the cells, discharging carbon dioxide and other wastes.
    • Blood Purification
    • Healthy blood has pH of approximately 7.4. Anions change acidic blood to the basic level that is found in a healthy person's body.
    • Helps recovery from fatigue
    • When anions are absorbed into the body, the body fluid vitalises the body’s metabolism, resulting in the decomposition of fatigue-causing substances that are accumulated in the body. This helps us to recover from fatigue.
    • Stabilises the autonomic nerve system
    • Autonomic nerves govern the body’s organs.  The nerves that vitalise organ activity are known as sympathetic nerves, and the nerves that suppress organ activities are parasympathetic nerves. Anions act upon these autonomic nerves and stabilize their activities.
    • Improves the allergic conditions
    • It is verified that anions are beneficial treatment for allergies of the respiratory system. Anions affect the autonomic nerves that strengthen against allergies and improve the physical constitution, hence the popularity of air ionisers & salt crystal lamps.
    Magnetised structured micro cluster water

    Magnetised water's biological effects:

    • Promotes growth, fitness and metabolism.
    • Strengthens the resistance of the living body due to its high activation in the body.
    • Helps with digestion and the helps bowel activities.
    • Prevents or treats gallstones and urolith (Urinary tract stones) generation.
    • Helps to discharge bodily waste and increases liver function.
    • Maintains the tears, sweat, saliva, and the intestinal fluid.
    • Suppresses germ growth.
    • Solubility, cohesion, and conductivity are increased.
    • Maintains longer cohesion.
    • Magnetised water does not evaporate easily.
    • Due to its molecular structure being densely crowded, it is slow to freeze and slow to melt.
    • Due to its particular molecular structure, concentrated water colonies are formed.
    • Cancer preventative. Water treated at the N Pole creates a higher ratio of hexagonal water. Therefore, there are studies that claim it suppresses the growth of cancer cells.
    • Create more hexagonal micro-clustered water.
    BIO 400 Specifications

    Height                        385mm
    Diameter of base     235mm
    Weight                       4.2 kg
    Materials                   Glass
    Capacity                    5.25 L
    Filter Set Life            Up to 12,000 litres or 4 years*

    *Filter lifespan based on typical Australian municipal water and may vary based on average daily usage & quality of water being filtered.

     

    CANCELATION AND RETURNS

    Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used to be able to be re-sold.

    You will receive a credit of equal amount, less the postage cost to send your selected replacement item to you.  You may have to pay for an upgrade if the selected item has a higher value then what was purchased originally, Unless the item is deemed faulty in which case the full purchase price is refunded or item is replaced at no cost to the customer.

    • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
    • Orders cancelled after purchase and before shipping will incur a $20 cancellation and administration fee.
    • 30 Day return Policy: We will accept returns up to 30 days after the initial purchase, all orders should be checked immediately for damage/fault upon arrival to aid us with the return process.
    • Contact us to arrange a return shipping address. NEVER SEND items back to where they come from unless it has been confirmed by us.
    • Return shipping is to be paid by the buyer to the address provided.
    • Should the item appear faulty or doesn’t work as described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost. If the unit/item is deemed to be in working order and as described, the buyer will need to pay for return postage. 

    If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

    Q: Are you  going to confirm my purchase?

    A: As soon as you place your order, you will receive an order confirmation e-mail from us.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

     

    Q: How do you ship my Order

    A: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at help@waterfilterdirect.com.au

     

    Q: What happens if the item I received damaged?

    A: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to help@waterfilterdirect.com.au and we will process an insurance claim on your behalf.

     

    Q: How can I cancel my Order?

    A: All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

     

    Shipping

    We provide FREE shipping on all new orders within Australia.

     

    Returns

    Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used to be able to be re-sold.

    You will receive a credit of equal amount, less the postage cost to send it to you. 

    • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
    • 30 Day return Policy: We will accept returns up to 30 days after the initial purchase, all orders should be checked immediately for damage/fault upon arrival to aid us with the return process.
    • Return shipping is to be paid by the buyer to the address provided.
    • Should the item appear faulty or doesn’t work as described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost. If the unit/item is deemed to be in working order and as described, the buyer will need to pay for return postage. 

    If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

    BIO 400 -  5.25 Litre Bench Top Water Filter, Ioniser and Alkaliser - Off White/Gray

    BIO 400 is the latest evolution in our 32 years of producing dome bench top filter systems. BIO 400 can now remove up to 99.99% of fluoride (unequaled in our industry) after years of exhaustive research by our scientists. With a 5.25 litre hand blown blue glass reservoir that we're famous for and a chrome tap outlet. Once again Waters Co have set the new benchmark for other filter systems and filter companies to follow.

    Includes filter kit for up to 4 years life span based on 8 litres per day.

    It re-mineralises and ionises ordinary tap water while filtering out chlorine, chemicals, heavy metals, fluoride & bacteria. 5.25 Litre capacity glass reservoir,  makes it ideal for domestic & light commercial use.

    13 stages of sterilising, filtration & activation, multi stage cartridges contain:Sub micron prefilters Silver ionised activated coconut shell carbon, Ion exchange cation resin for 99.99% Fluoride removal Bio organic coral mineral sands Silica sands Far infrared ceramics Bio ceramic Somelite™ Magnets and other patented filter medium.

    • 5.25 litre capacity, great for home and workplace.
    • Hand blown blue glass reservoir
    • 13 Stages of filtration and activation
    • Filter set included lasts up to 12,000 litres or 48 months*
    • Special patented Nano carbon compound for fluoride reduction, up to 99% removal (100% in test report)
    • Turns tap water into great tasting alkaline mineral water
    • Organic Germanium & over 60 Bio organic trace minerals
    • Alkalite Diskette producing far infrared Ki (Life energy)
    • Bio Ceramic in tank keeping filtered water fresh & live
    • Economical and easy hydration at around 3 cents per litre– avoid expensive bottled waters
    • Easy to set up, fill & self service
    • Compact size, lightweight and easy to relocate - no electricity or tap connection required
    • Filter reminder service available
    • Lifetime warranty*
    • Colour White/Grey  N.B. Colour is off white/grey (Not White)
    Powerful long lasting filtration

    The BIO 400 uses a combination of filtration technologies to give the you best all-round quality.

    Providing safe drinking water. Our patented 13 stage system include: Pre-filter membrane, activated silver ionised carbon, ion exchange resin, coral minerals, silica, bio ceramic, far infrared, magnets and other patented filter medium.

    Now with up to 99% fluoride removal. Unlike competitor products we only use nano activated carbon for fluoride removal, not activated alumina.

    •   Sub micron pre-filter
    •   World first nano tech silver ionised coconut shell carbon,
    •   Ion exchange cation resin,
    •   Coral & silica sands adding over 60 Bio-organic alkalising minerals,
    •   Ceramics
    •   Far inrared
    •   Magnets
    •   World first organic germanium. 

    Filter kit contains

    Sub micron pre-filters

    Removes dirt, rust, sediment, bacteria, high level copper

    Bio Ceramic

    Kiln fired silver ionised coral, silica & mineral sands. Adds natural trace minerals to water. Activates filtered water keeping it fresh, preventing bacteria propagation in system.

    1st stage carbon resin filters

    Removes, chemicals including, chlorine, THMs, pesticides, heavy metals, bacteria, fluoride

    Far infra-red diskette

    Adds Ki (Life force energy) to water, helps to balance pH to slightly alkaline

    Main filters

    Removes, chemicals including, chlorine, THMs, pesticides, heavy metals, bacteria, fluoride. Adds natural trace minerals to water from coral & silica sands

    Sub mineral cartridge

    Adds over 60 bio organic trace minerals to water reservoir & keeps water fresh & tasting great!

    Dollar and cents

    Unlike our competitors when you purchase our filter systems they come complete with all the options and replacement parts you need to keep you going for years to come, so there's nothing more for you to buy or spend on to upgrade. Most other systems that appear to be cheaper to buy will actually cost more than double than the investment made in a Waters Co system in ongoing maintenance. 

    The Bio 400 comes complete with a filter kit & replacement componants to last up to 12,000 litres*. Based on 8 litres per day that works out to around 4 years.

    • The Bio 400 works out to $90 per annum or around 3 cents per litre (based on 4 year filter kit included)
    • Similar brands are up to $250 per annum or around 6 cents per litre (Only include filters for 6-12 months when new)
    Natural alkaline mineral water

    Our research team include World Peace Prize winning genetic scientists that weren't just satisfied with providing the best filtration. They research down to DNA levels to ensure that you get the best water for optimum hydration and cellular support to give you the best potential for health & longevity.

    BIO stands for Bio Mineral Pot, adding over 60 bio organic minerals including calcium, magnesuim and all important silica. Derived from coral and silica sands, instead of inorganic minerals from rock and artificially coated alkalising stones or electronic alkalising ioniser machines.

    Ideally drinking water should be close to our bloods natural pH of around 7.36 our filters systems and the minerals added are mildly alkalising to the body and our filtered water typically has a pH of around 7.6 - 8.2

    The 60 plus minerals added are critical to our body's cellular health, functioning of vital organs and muscles.

    Eco friendly alternative to bottled water

    Store-bought bottled water isn’t just expensive. It contributes to the consumption of tonnes of environmentally un-friendly plastic waste made from non-renewable fossil fuel resources

    When these bottles are emptied, the greater percentage become landfill - or garbage that ends up in waterways and oceans threatening marine life & much more.
    Greenhouse gases are the by-products of manufacturing these disposable, store-bought plastic water bottles & many of the reusable bottles which still have a limited lifespan, so to are the carbon emissions from vehicles that transport these bottles to shops.

    With the Bench top filters you can fill a water bottle at home before leaving for the day or consider a Waterman portable filter, which makes it easy to drink fresh alkaline water anywhere – without wasting your money or the planet’s resources in the process.

    Activated water

    Waters Co Mineral Pots feature Far Infrared Ceramics, which are made from a mixture of various metals and non-metal elements that have been treated at a temperature of between 900º-1300ºC. In the resulting ceramic, Ki (Chi or life energy) is generated, which is absorbed and stored in water. Drinking water is thus synonymous to drinking Ki.

    Summary of the effects of far infra-red ray:

    •   Production of Ki (Chi or life energy)          
    •   Increase in physiological activity
    •   Regulates Perspiration    
    •   Relieves pain
    •   Removes heavy metals from cells      
    •   Helps sleep
    •   Effective deodorization (Bacteriostatic)
    •   Suppress germ growth
    •   De-humidifying property   
    •   Air purification
    •   Slightly alkalising
    Negative ion (Anion) water

    Far infrared also creates negative ions (anions) that are hugely beneficial to our health & wellbeing. There are more than 1500-2000 particle anions/cm3 (Negative Ions) in the WATERS Bio Mineral Pot water purifier systems.

    There are lots of anions in the air found in forests, around waterfalls, in grasslands, water fountains/features and at the beach. When people come into contact with these sorts of environments, they feel refreshed. There are stones in the mountains that generate many anions. In cells, anions combine ions with active acids, which reduces the generation of toxic active acids.

    Benefits of Negative ions (anion) to the human body

    • Strengthens the immune system.
    • Anions vitalise cells in the whole body and increase the immunoglobulin that strengthens the immune system.
    • Provides oxygen to cells
    • Anions act upon the cell membrane, and provide nutrients and oxygen to the cells, discharging carbon dioxide and other wastes.
    • Blood Purification
    • Healthy blood has pH of approximately 7.4. Anions change acidic blood to the basic level that is found in a healthy person's body.
    • Helps recovery from fatigue
    • When anions are absorbed into the body, the body fluid vitalises the body’s metabolism, resulting in the decomposition of fatigue-causing substances that are accumulated in the body. This helps us to recover from fatigue.
    • Stabilises the autonomic nerve system
    • Autonomic nerves govern the body’s organs.  The nerves that vitalise organ activity are known as sympathetic nerves, and the nerves that suppress organ activities are parasympathetic nerves. Anions act upon these autonomic nerves and stabilize their activities.
    • Improves the allergic conditions
    • It is verified that anions are beneficial treatment for allergies of the respiratory system. Anions affect the autonomic nerves that strengthen against allergies and improve the physical constitution, hence the popularity of air ionisers & salt crystal lamps.
    Magnetised structured micro cluster water

    Magnetised water's biological effects:

    • Promotes growth, fitness and metabolism.
    • Strengthens the resistance of the living body due to its high activation in the body.
    • Helps with digestion and the helps bowel activities.
    • Prevents or treats gallstones and urolith (Urinary tract stones) generation.
    • Helps to discharge bodily waste and increases liver function.
    • Maintains the tears, sweat, saliva, and the intestinal fluid.
    • Suppresses germ growth.
    • Solubility, cohesion, and conductivity are increased.
    • Maintains longer cohesion.
    • Magnetised water does not evaporate easily.
    • Due to its molecular structure being densely crowded, it is slow to freeze and slow to melt.
    • Due to its particular molecular structure, concentrated water colonies are formed.
    • Cancer preventative. Water treated at the N Pole creates a higher ratio of hexagonal water. Therefore, there are studies that claim it suppresses the growth of cancer cells.
    • Create more hexagonal micro-clustered water.
    BIO 400 Specifications

    Height                        385mm
    Diameter of base     235mm
    Weight                       4.2 kg
    Materials                   Glass
    Capacity                    5.25 L
    Filter Set Life            Up to 12,000 litres or 4 years*

    *Filter lifespan based on typical Australian municipal water and may vary based on average daily usage & quality of water being filtered.

     

    CANCELATION AND RETURNS

    Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used to be able to be re-sold.

    You will receive a credit of equal amount, less the postage cost to send your selected replacement item to you.  You may have to pay for an upgrade if the selected item has a higher value then what was purchased originally, Unless the item is deemed faulty in which case the full purchase price is refunded or item is replaced at no cost to the customer.

    • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
    • Orders cancelled after purchase and before shipping will incur a $20 cancellation and administration fee.
    • 30 Day return Policy: We will accept returns up to 30 days after the initial purchase, all orders should be checked immediately for damage/fault upon arrival to aid us with the return process.
    • Contact us to arrange a return shipping address. NEVER SEND items back to where they come from unless it has been confirmed by us.
    • Return shipping is to be paid by the buyer to the address provided.
    • Should the item appear faulty or doesn’t work as described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost. If the unit/item is deemed to be in working order and as described, the buyer will need to pay for return postage. 

    If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

    Q: Are you  going to confirm my purchase?

    A: As soon as you place your order, you will receive an order confirmation e-mail from us.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

     

    Q: How do you ship my Order

    A: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at help@waterfilterdirect.com.au

     

    Q: What happens if the item I received damaged?

    A: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to help@waterfilterdirect.com.au and we will process an insurance claim on your behalf.

     

    Q: How can I cancel my Order?

    A: All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

     

    Shipping

    We provide FREE shipping on all new orders within Australia.

     

    Returns

    Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used to be able to be re-sold.

    You will receive a credit of equal amount, less the postage cost to send it to you. 

    • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
    • 30 Day return Policy: We will accept returns up to 30 days after the initial purchase, all orders should be checked immediately for damage/fault upon arrival to aid us with the return process.
    • Return shipping is to be paid by the buyer to the address provided.
    • Should the item appear faulty or doesn’t work as described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost. If the unit/item is deemed to be in working order and as described, the buyer will need to pay for return postage. 

    If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

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